Help Center
Unfortunately, we do not have a physical store. Hope Christian Jewelry is fully operational online.
Kindly go to our Return and Exchange Policy section page to know more about this policy.
Tarnishing is not a defect. Sterling Silver tarnished naturally. We cannot guarantee that our sterling silver pieces will not tarnish over time.
- To clean our jewelry, use warm water and detergent free soap and a soft brush or cloth. Some of our medals are sprayed with a lacquer coating to protect the finish and prevent tarnishing. Also, avoid exposing the medals to household cleaners or chlorinated water as they can damage the medals.
- If a brush is needed, never use anything but a clean and very soft bristle brush, like a babies tooth brush or a horsehair silver brush. Paper, polyester, and coarse fabrics often contain wood fibers or synthetics, that can cause tiny scratches in the surface of fine sterling silver jewelry. Dry it completely before storing it in an air tight zip lock bag.
- Should an item have a great deal of tarnish and need more cleaning than a polishing cloth can do, a deeper cleaning using a silver paste cleaner or a silver polish spray can be done and should be used very lightly. For deeper cleaning sterling silver without gemstones, first clean with a soft cloth to clean away excessive tarnish. Then the item can be cleaned using a dip polish cleaner or paste by following the directions with the cleaner Using dip polish cleaners or pastes on sterling silver without gemstones is safe and will not harm your sterling silver, however, many of these cleaners can be abrasive and should be used lightly.
- If the item to be deep-cleaned has a gemstone, read the directions on the cleaning product carefully. Many of the sterling silver cleaners on the market today should not come in contact with most gemstones. If the stone is porous, the cleaner may be absorbed by stone and impact its appearance immediately. Even if the stone is not porous, the cleaner can dull the finish of the stone over time.
- Deep cleaning sterling silver gemstone jewelry is often a combination of a soft cloth with mild soap and water for the stone area, and a gentle cleaning with a dip of polish cleaner on the other areas.
Unfortunately, we do not offer jewelry repairs.